{"id":1350,"date":"2022-05-17T11:09:17","date_gmt":"2022-05-17T11:09:17","guid":{"rendered":"https:\/\/www.sibs.ro\/?page_id=1350"},"modified":"2023-11-20T07:23:33","modified_gmt":"2023-11-20T07:23:33","slug":"useful-information-for-card-user","status":"publish","type":"page","link":"https:\/\/www.sibs.ro\/en\/atm-multibanco\/useful-information-for-card-user\/","title":{"rendered":"Useful information for Card user"},"content":{"rendered":"<p><strong>WHO CAN <span class=\"lg\">USE<\/span> ATM MULTIBANCO?<\/strong><\/p><br \/>\n<p>Any cardholder issued under the VISA\/Mastercard logo, Romanian or foreign citizen.<\/p><br \/>\n<p><strong>WHAT <span class=\"lg\">OPERATIONS<\/span> ARE AVAILABLE ON ATM MULTIBANCO?<\/strong><\/p><br \/>\n<ul><br \/>\n<li>Cash withdrawals in RON<\/li><br \/>\n<li>DCC (Dynamic Currency Conversion) services &#8211; (available exchange rates are described on the ATM screen)<\/li><br \/>\n<li>Balance inquiry<\/li><br \/>\n<li>PIN change<\/li><br \/>\n<li>PIN unlock<\/li><br \/>\n<\/ul><br \/>\n<p><strong>WHAT <span class=\"lg\">FEES<\/span> ARE CHARGED FOR USING ATM MULTIBANCO?<\/strong><\/p><br \/>\n<p>Users of cards issued by Romanian banks will pay only the commissions provided in the tariff plan agreed with the card issuing bank. No additional fees are charged.<\/p><br \/>\n<p><strong>WHAT SHOULD I DO IF&#8230;?<\/strong><\/p><br \/>\n<p>&#8230; <span class=\"lg\"><strong>the card was captured in the ATM Multibanco<\/strong><\/span><br \/><br \/>\nPlease contact the issuing bank for further verifications and card blocking.<\/p><br \/>\n<p>&#8230; I wanted to withdraw money, <span class=\"lg\"><strong>the ATM did not release the requested amount<\/strong><\/span> but my account was debited.<br \/><br \/>\nPlease contact the issuing bank for registration of the incident and further information on how to recover the amount.<\/p><br \/>\n<p><strong><span class=\"lg\">IN CASE YOU NOTICE PROBLEMS<\/span><\/strong> at a MULTIBANCO ATM (is defective or shows signs of vandalism or tampering), please report it immediately to our Customer Support Team at (+40) 021 207 2726 (local call cost) and they will take all the necessary actions, as quickly as possible.<\/p><br \/>\n<p><strong>WE <span class=\"lg\">RECOMMEND<\/span> TO\u2026<\/strong><\/p><br \/>\n<p>\u2026 stand in front of the ATM to avoid anyone behind you can see your PIN code or the amount of money withdrawn.<br \/><br \/>\n\u2026 cover the PIN pad with your hands when you enter the PIN code.<br \/><br \/>\n\u2026 not provide information to strangers such as the PIN code, card or bank account number details.<\/p><br \/>\n<p><strong>CARDS ACCEPTED<\/strong><\/p><br \/>\n<p><img decoding=\"async\" class=\"multibanco-cards\" src=\"\/wp-content\/themes\/sibsrotheme\/assets\/images\/multibanco-cards.svg\" \/><\/p><br \/>\n","protected":false},"excerpt":{"rendered":"<p>WHO CAN USE ATM MULTIBANCO? Any cardholder issued under the VISA\/Mastercard logo, Romanian or foreign citizen. WHAT OPERATIONS ARE AVAILABLE ON ATM MULTIBANCO? Cash withdrawals in RON DCC (Dynamic Currency Conversion) services &#8211; (available exchange rates are described on the ATM screen) Balance inquiry PIN change PIN unlock WHAT FEES ARE CHARGED FOR USING ATM [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1370,"parent":1332,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"template-atm-multibanco.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1350","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/pages\/1350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/comments?post=1350"}],"version-history":[{"count":0,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/pages\/1350\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/pages\/1332"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/media\/1370"}],"wp:attachment":[{"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/media?parent=1350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}