{"id":1910,"date":"2025-05-21T12:35:00","date_gmt":"2025-05-21T12:35:00","guid":{"rendered":"https:\/\/www.sibs.ro\/?p=1910"},"modified":"2025-07-18T06:35:59","modified_gmt":"2025-07-18T06:35:59","slug":"augustin-dobre-ceo-sibs-romania-daktela-about-innovation-in-cx","status":"publish","type":"post","link":"https:\/\/www.sibs.ro\/en\/augustin-dobre-ceo-sibs-romania-daktela-about-innovation-in-cx\/","title":{"rendered":"Augustin Dobre, CEO SIBS Romania @ Daktela \u2013 About innovation in CX"},"content":{"rendered":"<p>Augustin Dobre, CEO SIBS Romania joined an exclusive Daktela event to explore what\u2019s next in customer experience and digital transformation.<br \/><br \/>\n\u00a0<br \/><br \/>\nIn the panel discussion, Augustin highlighted how digitalization is reshaping the way contact center teams adapt, learn, and deliver \u2014 with automation, data. Augustin highlighted that smart platforms like Daktela helped SIBS Romania drive smarter workflows and faster decisions, especially during high-demand peaks and boost efficiency while building a culture of continuous learning and agility<\/p><br \/>\n","protected":false},"excerpt":{"rendered":"<p>Augustin Dobre, CEO SIBS Romania joined an exclusive Daktela event to explore what\u2019s next in customer experience and digital transformation. \u00a0 In the panel discussion, Augustin highlighted how digitalization is reshaping the way contact center teams adapt, learn, and deliver \u2014 with automation, data. Augustin highlighted that smart platforms like Daktela helped SIBS Romania drive [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-1910","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/posts\/1910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/comments?post=1910"}],"version-history":[{"count":1,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/posts\/1910\/revisions"}],"predecessor-version":[{"id":1911,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/posts\/1910\/revisions\/1911"}],"wp:attachment":[{"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/media?parent=1910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/categories?post=1910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sibs.ro\/en\/wp-json\/wp\/v2\/tags?post=1910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}