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Augustin Dobre, CEO SIBS Romania @ Daktela – About innovation in CX

Augustin Dobre, CEO SIBS Romania joined an exclusive Daktela event to explore what’s next in customer experience and digital transformation.

 

In the panel discussion, Augustin highlighted how digitalization is reshaping the way contact center teams adapt, learn, and deliver — with automation, data. Augustin highlighted that smart platforms like Daktela helped SIBS Romania drive smarter workflows and faster decisions, especially during high-demand peaks and boost efficiency while building a culture of continuous learning and agility


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