Privacy Policy


Who we are?

With more than 26 years of existence, SIBS Romania provides clients from financial and retail industries with the most modern, reliable and secure financial services, namely in the area of ​​payments. SIBS Romania is a strong partner in POS and ATM outsourcing services, as well as processing, payment, e-commerce and loyalty solutions. SIBS Romania is the biggest third party processor in Eastern Europe, a Visa and Mastercard certified gateway, main provider of 3D Secure protocol for online transactions, with over 9.5 million card transactions monthly and over 19.8 million enrolled cards 3D Secure Issuing.

With a history of success based on innovation and efficiency, SIBS Romania remains focused on its growth and the provision of services that facilitate the daily lives of people and companies.

SIBS Romania considers Data Protection, and the inherent Privacy of personal information, to be an extremely important matter. As part of its social responsibility and in compliance with the law, SIBS Romania is committed to respecting the principles and rules relating to the protection of the personal data of its customers and their users, the final recipients of the services provided.

The General Data Protection Regulation (hereinafter “GDPR”) aims to contribute to the strengthening of an area of ​​freedom, security, justice and well-being for people, so ensuring the protection of personal data is the basic foundation of economic activity. and SIBS Romania reputation as a credible and trustworthy company.

This privacy and data protection policy (hereinafter “Privacy and Data Protection Policy”) applies to all personal data that the user makes available to SIBS Romania on its internet page (website), and was prepared in accordance with according to the GDPR.

In view of the need to standardize the regime for the protection of personal data in the countries that make up the European Space, the GDPR presents a set of rights of the holders of personal data and of data processing obligations that are imposed on the Responsible for the Processing and the data its Subcontractors.

Who is responsible for processing your data?

For the purposes of the Data Protection Policy, “User” should be understood as any natural person who interacts with SIBS Romania through our website. SIBS Romania, and prior to the presentation and processing of Users’ personal data, requests the User’s express, informed and unequivocal consent to this Policy. The purpose of the SIBS Romania Privacy Policy is to make information transparent about how personal data will be treated and to protect the information and data that any User may enter on the website operated by SIBS Romania.

For what purpose do we process your data?

SIBS processes personal data that the User provides through the online forms on our websites, with the following purposes:

  • Offer service and assistance in the interest of the User;
  • Any other question related to the provision of the Service and its improvements

SIBS Romania considers your opinion and enquiries to be an asset. Your opinion about SIBS Romania products and services and your interest are important to us. For this purpose, SIBS Romania grants you contact details.

However, your opinion and the personal data you transmit to us are always given freely and voluntarily.

What is the legitimacy for the treatment of your data?

The processing of personal data is only lawful if, and to the extent, at least one of the following situations occurs:

  • The data subject has given his consent for the processing of his personal data for one or more specific purposes;
  • Processing is necessary for the performance of a contract to which the data subject is a party, or for pre-contractual measures, at the request of the data subject;
  • Processing is necessary for the fulfillment of a legal obligation to which the controller is subject;
  • The processing is necessary for the defense of vital interests of the data subject, or of another natural person;
  • Processing is necessary for the exercise of functions of public interest, or for the exercise of public authority that the controller is vested with;
  • Processing is necessary for the purposes of the legitimate interests pursued by the controller, or by third parties, unless the holder’s fundamental interests or rights and freedoms that require the protection of personal data prevail, especially if the holder is a child.

The User acknowledges and accepts that the failure to fill in certain personal data will prevent SIBS Romania from providing all services related to that data.

In no case will SIBS Romania be able to assign, exploit or use your personal data for a purpose other than that expressly defined.

How long do we keep your personal data?

SIBS Romania processes the personal data of its Users for the duration of their relationship with us and thereafter, without being kept for longer than necessary for the defined purposes, without prejudice to the conservation that may be necessary for the formulation, exercise or the defense of potential legitimate interests of SIBS Romania, or legal enforcement.

Who has access to your personal data?

In order for us to provide service and assistance to the User of our site, we may need to share your personal data with other entities of the SIBS group, which must treat personal data in accordance with this Privacy Policy and in strict compliance with the applicable legislation. on data protection.

What are your rights?

SIBS Romania informs the User about the right to exercise all its legally established rights, such as access, rectification, opposition, suppression, portability and treatment limitation, as well as to refuse the automated treatment of personal data collected by SIBS Romania.

These rights can be freely exercised by the User or his legitimate representative, by means of a written request, signed and addressed to the following address:

Vasile Milea Street 2H, sector 6, 061344

or an email message to

In addition to the rights provided for above, the User also has the right to revoke the consent granted at any time, without, however, the revocation of consent affecting the lawfulness of the treatment prior to its revocation.

SIBS Romania reminds the User that he is entitled to submit any complaint to the National Data Protection Commission.

How to revoke consent to send commercial communications?

Users are entitled to revoke, at any time, the consent provided on the SIBS Romania website with a simple notification to SIBS Romania.

What security measures are in place?

SIBS Romania undertakes to comply with its obligation of confidentiality of personal data and its duty to keep them and to adopt the necessary measures to prevent their unauthorized alteration, loss, treatment or access, in accordance with the provisions of the GDPR.

SIBS Romania has implemented the technical and organizational security measures necessary to guarantee the security of your personal data and to prevent its alteration, loss and treatment and / or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed, regardless of whether they are caused by human acts or by the physical or natural environment, in accordance with the provisions of the GDPR.

SIBS Romania is an entity committed to the privacy, confidentiality and integrity of information in your organization, continuously maintaining the supervision, control and evaluation of its processes, to ensure respect for the privacy and security of information.

SIBS Romania reserves the right to prevent, condition access or change its conditions on the part of any User, for justified security reasons that relate to it and jeopardize the reputation and trust of SIBS Romania web page.

Use of cookies

SIBS Romania website may use “cookies” and other technologies, such as pixel tags and web beacons. These technologies help us to better understand the behavior of users, which helps us to provide users with a good experience when browsing our web page, allowing us to further improve them, in addition to measuring and contributing to the effectiveness of advertising campaigns and internet searches. We treat the information collected by “cookies” and other technologies as non-personal information. However, to the extent Internet Protocol (IP) addresses or similar identifiers are considered to be personal information under current legislation, we will also treat these identifiers as personal information.

Modification of the data protection policy

SIBS Romania may modify its Data Protection Policy, in accordance with the legislation applicable at all times. In any case, any modification of the Data Protection Policy will be duly notified to the User in order to be informed about the changes and, if the applicable legislation so requires, and so that he can freely grant his consent.

Bucharest, 4/15/2021